Telecommunications+Skills


 * Using Telecommunications in the Office **
 * Objectives: **
 * Use the telephone directory to locate information [[image:telephone.jpg width="136" height="102" align="right"]]
 * Describe the procedures for answering, transferring, and screening office calls
 * Describe the procedures for placing and receiving long-distance calls
 * Describe the appropriate time to call offices in other time zones
 * Describe the procedures for placing international calls
 * Identify office telephone services and telephone systems
 * Describe effective voice mail
 * Describe the ways in which the Internet is used for communicating
 * Explain how to troubleshoot problems experienced when making international calls

  Preview Telephone Skillls Review PowerPoint Presentation
 * Assignments: **
 * Read Chapter 12—pages 368-400 **
 * Preview Chapter 12 PowerPoint Presentation [[file:Chapter12.ppt]] **
 * <span style="font-family: 'Arial','sans-serif';">

Complete the ****<span style="font-family: 'Arial','sans-serif';">On the Job Situations—pages 399-400 **<span style="font-family: 'Arial','sans-serif';"> <span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; msobidifontfamily: Wingdings; mso-fareast-font-family: Wingdings; msofareastfontfamily: Wingdings; msolist: Ignore;">q <span style="font-family: 'Arial','sans-serif';">Situation 2 <span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; msobidifontfamily: Wingdings; mso-fareast-font-family: Wingdings; msofareastfontfamily: Wingdings; msolist: Ignore;">q <span style="font-family: 'Arial','sans-serif';">Situation 3 <span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; msobidifontfamily: Wingdings; mso-fareast-font-family: Wingdings; msofareastfontfamily: Wingdings; msolist: Ignore;">q <span style="font-family: 'Arial','sans-serif';">Situation 4

<span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; msobidifontfamily: Wingdings; mso-fareast-font-family: Wingdings; msofareastfontfamily: Wingdings; msolist: Ignore;">q <span style="font-family: 'Arial','sans-serif';">Application 12-A—Receiving Telephone Calls <span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; msobidifontfamily: Wingdings; mso-fareast-font-family: Wingdings; msofareastfontfamily: Wingdings; msolist: Ignore;">q <span style="font-family: 'Arial','sans-serif';">Application 12-C—Telephone Services
 * <span style="font-family: 'Arial','sans-serif';">Application Problems—402-403 **


 * Create a Telephone Services PowerPoint**
 * See your instructor to draw a number for your assigned chapter
 * Read that chapter in the book //Beyond Hello//
 * Prepare a PowerPoint about the chapter and share it with the class