Providing+Customer+Service,+Scheduling+Appointments,+and+Receiving+Visitors


 * Providing Customer Service, Scheduling Appointments, and Receiving Visitors **
 * Objectives: **
 * Apply good customer service techniques [[image:customer_service.jpg width="145" height="119" align="right"]]
 * Schedule and confirm appointments for one or more managers
 * Use appropriate scheduling aids
 * Greet and direct visitors
 * Manage difficult customers
 * Host international visitors

  q Situation 1 q Situation 2
 * Assignments: **
 * Read Chapter 9—pages 272-296 **
 * <span style="font-family: 'Arial','sans-serif';">Preview Chapter 9 PowerPoint Presentation [[file:Chapter 9.ppt]] **
 * <span style="font-family: 'Arial','sans-serif';">Complete the On the Job Situations—pages 299-301 **<span style="font-family: 'Arial','sans-serif';">

<span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; msobidifontfamily: Wingdings; mso-fareast-font-family: Wingdings; msofareastfontfamily: Wingdings; msolist: Ignore;">q <span style="font-family: 'Arial','sans-serif';">Application 9-A—Scheduling Appointments
 * <span style="font-family: 'Arial','sans-serif';">Application Problems—pages 303-304 **


 * <span style="font-family: 'Arial','sans-serif';">Customer Service Assignment: **
 * <span style="font-family: 'Arial','sans-serif';"> Preview Customer Service PowerPoint [[file:Customer Service.ppt]] **
 * <span style="font-family: 'Arial','sans-serif';"> Complete Customer Services Assignment **[[file:Customer Service Assignment.pdf]]