Syllabus

 **Administrative Office Management ** ** Course Number BTE 225 **
 * Pre-requisites CIS 118 **
 * Credit Hours 3 **
 * Duration of Course 45 hours **

//Procedures for the Automated Office //, by Sharon Burton and Nelda Shelton //Beyond “Hello”—A Practical Guide for Excellent Telephone Communication and Quality Customer Service //, by Jeannie Davis
 * __BOOKS AND MATERIALS __****: **

This course presents new developments, technology, procedures, organization, and contemporary terminology used in effective office management. It emphasizes decision making and application of administrative skills.
 * __COURSE DESCRIPTION __****: **

The successful learner will:  <span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">93 - 100 = A 82 - 92 = B 71 - 81 = C 60 - 70 = D 0 - 61 = F <span style="display: block; font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; text-align: center; msobidifontfamily: Arial;"> **<span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">A letter grade of “C” or higher must be earned to have course applied to program certificate. ** <span style="font-size: 14pt; font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"> <span style="font-family: 'Calibri','sans-serif';">
 * __<span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">COURSE COMPETENCIES __****<span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">: **<span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">
 * 1) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Identify the forces that are changing the office environment and identify career opportunities in the office field.
 * 2) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Define the skills and knowledge needed to succeed in the 21st Century office.
 * 3) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Apply the technical administrative skills needed to process information in today’s office.
 * 4) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Describe techniques for communicating effectively, both orally and in writing.
 * 5) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Explain procedures for processing mail, managing records, preparing for meetings, and making travel arrangements.
 * 6) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Describe ways to prepare for an interview and explain techniques to effectively compete in the interview process.
 * 7) <span style="font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;">Explain the importance of setting goals for improving skills and expanding knowledge for career advancement.
 * __<span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">GRADING SCALE __****<span style="font-family: 'Calibri','sans-serif'; letter-spacing: -0.15pt; mso-bidi-font-family: Arial;">: **